Owner and contact details
Your name, phone number, email address, and preferred way for us to reply.
What you might share
Contact details help us identify the booking and reach you about its status or a change you request.
Clear information. Careful handling.
Privacy Policy
Sharing a phone number, appointment request, or notes about your pet should come with a clear explanation. Warm Whiskers Pet Baths uses the information you submit to arrange grooming care, respond to you, and keep the appointment record we need.
Information We Collect
We collect details you provide through website booking or contact forms, by phone or email, and when arranging an appointment at the salon. Share only what helps us plan your pet's care.
Pet care details
Your pet's name, species, breed, age, coat condition, temperament, and handling notes.
Why pet notes matter
These details help us prepare a suitable bathing, de-shedding, nail, ear, or breed-specific grooming plan.
Appointment information
Requested services, preferred date and time, the number of pets, and any rescheduling messages.
How we use booking details
We use these details to check the appointment request, confirm the plan with you, and keep a record of the visit.
Messages and website activity
Information you include in contact-form messages and basic technical data generated when you visit the site.
About technical data
Hosting and security systems may record limited technical details, such as a request time or browser information, to operate and protect the website.
How We Use Your Information
We use owner and pet information for the work you ask us to do. Keep the details narrow.
-
Arrange and manage appointments
We review requests, confirm appointment details, and handle changes or reminders using your preferred contact method. You can start a request on our appointment booking page.
-
Prepare for your pet's visit
Coat, breed, temperament, and handling notes help us plan the requested grooming service and discuss anything that needs clarification before care begins.
-
Reply to your message
We use the contact details you give us to answer questions sent by phone, email, or the website contact form.
-
Maintain useful service records
Appointment notes help us keep track of requested services and relevant grooming history for future visits.
Sharing and Third-Party Services
We do not sell or rent your personal information. We may give limited information to a service provider when that provider is needed to host the website, receive a booking request, or help us communicate with you.
Those providers should receive only the details needed for their task and are expected to protect them. The specific booking, hosting, and communication providers used by the published website should be identified here once confirmed.
We may disclose information when the law requires it or when a valid legal process requires a response. We do not share pet or owner details for unrelated advertising.
Storage, Retention, and Security
We keep information for as long as it has a practical or legal purpose. We review records rather than holding them indefinitely.
Retention
Appointment and contact records are kept while we manage your request and provide service. We review inactive routine records after 24 months and remove them when they are no longer needed.
Exceptions to routine removal
We may keep a limited record longer when it is needed to meet a legal or accounting duty, resolve a dispute, or maintain relevant grooming history for a continuing client relationship. We remove or limit details when that purpose ends.
Security
Access to appointment information is limited to people who need it to respond to a request or prepare for a visit. We handle submitted forms and records with care and take steps to prevent unauthorised access.
What you can do
Use a contact method you can access, and avoid including sensitive information that is not needed to arrange grooming. Contact us promptly if you think a message or record has reached the wrong person.
Your Rights and How to Reach Us
You can ask what information we hold and request a change. We will review each request and explain any limits that apply.
Requests you can make
Send a request by email or phone. We may ask a reasonable question to confirm that we are responding to the right person.
- Access: ask whether we hold information about you and request a copy of relevant details.
- Correction: tell us when your contact details or a pet-care note is inaccurate or out of date.
- Objection or deletion: ask us to stop a use or remove information. We will consider the request alongside any service, safety, or legal reason to retain a record.
- Photo permission: withdraw permission for future use of a pet photo in our gallery by contacting us. We will remove the image from channels we control within a reasonable period; copies already shared by others may remain outside our control.
Policy updates
We may revise this policy when our practices or legal obligations change. The current version and its effective date will appear on this page. Please review it again when you make a new booking.
Need a privacy detail clarified?
Contact Warm Whiskers Pet Baths before or after booking. We will explain how a specific appointment or pet note is handled.